Privacy Policy

This Privacy Policy outlines how Nela Golden collects, uses, maintains, and protects information gathered from users of the website.

*Information We Collect:*
– Personal identification information (name, email, address) provided voluntarily by users during account creation or checkout.
– Non-personal identification information such as browser type, IP address, and operating system for website analytics.

*How We Use Collected Information:*
– To process and fulfill orders, including shipping and communication regarding purchases.
– To send periodic emails, such as order updates, promotional offers, and newsletters.

*Protection of Information:*
We implement security measures to protect against unauthorized access, alteration, disclosure, or destruction of personal information.

*Sharing Personal Information:*
We do not sell, trade, or rent users’ personal identification information to others. Information may be shared with trusted third parties only for the purpose of providing specific services (e.g., shipping partners).

*Cookies:*
Our site may use “cookies” to enhance user experience. Users may choose to set their web browser to refuse cookies, but this may affect site functionality.

*Third-Party Websites:*
Users may find advertising or other content on our site linking to third-party sites. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our site.

Return Policy for Nela Golden*

This Return Policy outlines the procedures and conditions for returning products purchased from Nela Golden.

*Eligibility for Returns:*
– Products must be returned within 15 days from the date of purchase.
– Items must be unused, in their original condition, and with all tags and packaging intact.
– Personalized or custom-made items may not be eligible for return unless there is a manufacturing defect.

*Initiating a Return:*
Customers must contact our customer service at nelagoldenstore@gmail.com or +1(346)7635103 to initiate the return process. Please provide the order number and details of the item(s) being returned.

*Return Shipping:*
– Customers are responsible for the cost of return shipping unless the return is due to a product defect or an error on our part.
– We recommend using a trackable shipping service to ensure the safe return of the items.

*Refund Process:*
– Refunds will be issued to the original payment method once the returned items are received, inspected, and approved.
– Original shipping charges are non-refundable unless the return is due to a product defect or an error on our part.

*Exchanges:*
– We currently do not offer direct exchanges. Customers can return the unwanted item for a refund and place a new order for the desired item.

*Damaged or Defective Items:*
If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or refund.

*Cancellations:*
Orders cannot be canceled once they have been shipped. If you wish to cancel an order, please contact us as soon as possible.

*Changes to this Privacy Policy:*
Nela Golden has the discretion to update this privacy policy at any time. Users are encouraged to check this page for any changes.

*Your Acceptance of These Terms:*
By using this site, you signify your acceptance of this policy.

For any questions about this Privacy Policy, please contact us at nelagoldenstore@gmail.com.

This Privacy Policy was last updated on 11/25/2023.